Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company's bottom line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effective resolve conflict while building trust and commitment with clients and colleagues.

This training provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win Win Approach using the three critical skills of conflict resolution Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving, and preventing conflict.